Come and join our GriefChat® Counselling team!

Do you have the skills to turn your tone of voice into typed words? Would you like to be there for bereaved people when they are looking for immediate support? Can you help to create a safe space for grieving people to express how they are feeling at that moment?

Established in 2017, GriefChat is the leading bereavement webchat service. We support bereaved people from all over the world when they need it most. You can find out more about being a GriefChat counsellor in this video.

We are looking for counsellors who have:

  • a minimum of a Level 4 Diploma in Counselling (or equivalent) with 100+ practice hours
  • specific bereavement training or extensive experience of working professionally with bereaved people
  • experience of working within a telephone or online helpline service
  • Computer proficiency and typing skills.

GriefChat Counsellors regularly support hundreds of bereaved people every week and in 2021, we expect this to increase considerably. You will find GriefChat on multiple websites across the charity, healthcare and funeral sectors, supporting organisations to help their bereaved customers with free, at need professional bereavement care. We work closely with leading organisations such as Cruse Bereavement Care and Cruse Scotland, Sands, Mencap, Independent Age, Dignity Funerals and Central England Co-operative Funeral Care, as well as many other partners who are passionate about bereavement care.

“I love the fact that a bereaved person can instantly connect with someone who has no relationship with them but will just listen without judgment or agenda. As a counsellor, it’s a privilege to hear such personal stories and help them see, if only in that moment, that they aren’t alone.” Joanna, GriefChat Counsellor

Our recruitment and vetting process is thorough, our training and onboarding is extensive and unique. You will work as part of a close-knit team of diverse counsellors who, although scattered right across the UK, are friendly, supportive and passionate about what we do. As a GriefChat Counsellor you will receive guidance, support and mentoring and the opportunity to develop your skills in exciting directions and to progress to more senior roles.

GriefChat is open Monday – Friday 09:00 – 21:00 (GMT) and you will be expected to work at least one, three-hour shift per week, as well as undertaking training and development sessions and engaging in regular supervision.

Although we’re not actively recruiting we’re always on the look out for brilliant counsellors to join our bereavement team. If you feel you meet our requirements, email your CV to